Straight to your door

Our Delivery and Courier Information
You’ll get free standard UK delivery when you spend over £35.
For orders less than £35 see below for our delivery prices and the couriers
we use to get the items delivered straight to your door.

Our free UK delivery service

When you spend over £35 you’ll qualify for our free UK 1-4 working day delivery service. For large letters or small parcels (up to 2kg) we use Royal Mail. For large parcels (over 2kg) we use DPD Local. If you provide us with your email and/or mobile phone number during check out or when you set up your account, you’ll receive regular updates on the status of your delivery directly from DPD. You’ll also have the option to change your delivery date or delivery address if you won’t be in.

Please ensure you sign for the item. We will not be held liable if your parcel is delivered in an unsecured or undocumented location.

Standard UK delivery costs

If you spend less than £35, our delivery charges and courier are based on the total weight of your parcel. The delivery charge will be automatically calculated at checkout based on the items in your basket. You have the choice of Economy, Standard and Express delivery. 

Delivery Charges:

Large Letter (up to 150g):

  • Economy (2-5 Days) | Royal Mail 2nd Class £1.50
  • Standard (1-3 Days) Royal Mail 1st Class | £2.95
  • Express (1-2 Days) | DPD Local | £6.75

Large Letter (Over 150g) & Small Parcel (up to 2kg)

  • Economy (2-5 Days) | Royal Mail 2nd Class £2.95
  • Standard (1-3 Days) Royal Mail 1st Class | £5.45
  • Express (1-2 Days) | DPD Local | £6.75

Large Parcel (Over 2kg)

  • Economy (1-4 Days) | DPD Local £4.95
  • Express (1-2 Days) | DPD Local | £6.75

    We use two couriers for our standard 2-5 working day UK delivery, Royal Mail and DPD Local. We use these couriers to ensure we can provide the lowest delivery prices possible without compromising on the reliability of our service.  

    Next day delivery and/or guaranteed delivery

    We do not currently guarantee a next day delivery service, however if you are in urgent need of something, please contact us by giving us a call, dropping us an email or speaking to us via our live chat. Tell us what you are after and we will be able to advise on whether we can get something to you the next day. You will normally need to place an order before 12pm. 

    If you require a premium delivery service (i.e. before 10:30am) you will be charged extra for this. We can tell you how much this would be when you contact us.

    Where is my parcel?

    If your order is being delivered by DPD Local, we first recommend trying to track your parcel using their tracking service available here. You will need your tracking number to use the website. 

    If your parcel has not arrived within 5 working days of placing your order please contact us, providing us with your order number and we’ll do our best to help you.

    Please note that we are unable to guarantee the punctuality of service provided by our delivery companies, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our couriers, we will try to secure a refund where appropriate.

    European and international delivery

    We do not currently offer European or international delivery as standard due to courier restrictions on some of our products. You’ll need to contact us if you’d like to discuss this option in more detail.

    Net Orders Checkout

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